FAQs

1. What can I do if the tracker pairing does not work?
- Ensure that the V-Sim on V by Vodafone App is ACTIVE. If INACTIVE follow the instructions.
- Ensure that the Bluetooth on your Smartphone is active an then retry.

2. Why can’t I charge my tracker?
- Ensure that your tracker battery is not completely discharged. If your battery has been completely discharged for a long period of time it may take a few minutes for the battery indicator to light up.
- Ensure that charging is carried out under normal conditions (0°C to +45°C).
- When abroad, check that the voltage input is compatible.

3. Why can’t I get any response pressing Power on key on the tracker?
- Short press the key for 1 sec and verify the blue led blinks. If no light comes on then long press the key for 3 sec to switch the device on. If no light come on after long press, ensure that your tracker battery is not completely discharged. Place your tracker on the cradle to be recharged, Full charge will require 3 hours. It may take a few minutes for the battery indicator to light up.

4. Why can’t I charge my Power-Light?
- Ensure that your Power-Light battery is not completely discharged. If your battery has been completely discharged for a long period of time it may take a few minutes for the battery indicator to light up.
- Ensure that charging is carried out under normal conditions (0°C to +45°C).
- When abroad, check that the voltage input is compatible.

5. Why can’t I find my Power-Light on the App even if it is inserted into the drawer?
- Your Power-Light is completely discharged, make sure to charge it. Full charge will require 3 hours.
- Your Power-Light is not well inserted. Make sure that the two yellow arrows are pointing at each other and the drawer is properly closed with final click.

6. Why my DOTS.bike does not beep and switch the light on when I get close to it?
- Ensure that the Bluetooth on your Smartphone is active
- Ensure your DOTS.bike App is opened or runs in the background. Once you launch DOTS.bike app, it will continue to run in the background, even after you have left it and moved on to other tasks.

7. Why my rear Light is not working?
- Your Power-Light is completely discharged, make sure to charge it. Full charge will require 3 hours.
- Your Power-Light is not well inserted. Make sure that the two yellow arrows are pointing at each other, that the Power-Light is charged and the drawer is properly closed with final click.

8. Why the App shows that my device is off?
- Ensure your tracker is powered on and charged, To check if the tracker is on, short press the key for 1 sec and verify the blue led blinks. If no light comes on then long press the key for 3 sec to switch the device on.
- If no light come on after long press, ensure that your tracker battery is not completely discharged. Place your tracker on the cradle to be recharged, Full charge will require 3 hours. It may take a few minutes for the battery indicator to light up.

9. Is the Tracker waterproof?

This product has an IP67 rating which means it is fully protected from dust and can withstand being submerged in 1 meter of water for up to 30 minutes.

10. Is the Power-light waterproof?
This product has an IP67 rating which means it is fully protected from dust and can withstand being submerged in 1 meter of water for up to 30 minutes.

11. Why the location of my DOTS.bike is not accurate?
The tracker mainly uses GPS and WiFi technology to identify its own position. The location can only be detected when in areas of GPS or WiFi coverage. If your bike is indoor, GPS location cannot be used so a lower approximation will be displayed.

12. Why the ‘Find my Bike’ feature fails?
The tracker mainly uses GPS and WiFi technology to identify its own position. The location can only be detected when in areas of GPS or WiFi coverage. If the location can’t be updated an error message will be displayed. In this case retry.

13. How does Cycling Auto Activation light work? How does my brake light work?
DOTS.bike has a built-in accelerometer, which detects when the bike is moving and triggers the light to automatically illuminate. It also recognises when movement stops and switches the light off.
The accelerometer also detects quick decelerations and the light becomes temporarily brighter to alert other road users that the cyclist is slowing (like a brake light).
However, the accelerometer and “brake light” is not connected to the bike’s mechanical brake and is based on deceleration detection only. It will only work in cases of rapid deceleration. As a result, the “brake light” may show when riding on uneven roads or paths and when the slope of the road is changing.

14. How does the Impact Detection work?
DOTS.bike has a built-in accelerometer, which detects most falls that involve a strong impact followed by a motionless state for 5 seconds. If movement is detected during this period, the automatic impact detection alert will not be triggered.
The fall detection technology has been tested against simulated falls, however, there might be some instances where real falls differ from the simulations and are therefore not detected.
False alarms might also occur when the accelerometer is recording events that have a similar pattern to a falling motion. If this happens, the impact detection alert can be easily cancelled on the DOTS.bike app, before notifications are sent to contacts.

15. Why DOTS.bike App does not function properly?
- Ensure your smartphone has Bluetooth active and a working data connection
- Forcedly closed the App (on Android open your device’s Settings, scroll down and tap Apps, choose DOTS.bike App to force to quit; on an iPhone X or later, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen, swipe right or left to find DOTS.bike App, swipe up on the DOTS.bike’s preview to close it. On an iPhone 8 or earlier, double-click the Home button to show your most recently used Apps, swipe right or left to find DOTS.bike app, swipe up on the DOTS.bike’s preview to close it.) Re-open DOTS. bike App.
- Re-install the App

16. Why data displayed on the DOTS.bike app is not up to date nor accurate?
- DOTS.bike App will refresh the data every 3-4 minutes even App works on foreground or background, wait few minutes to up to date. If data is still not up to date:
- Ensure that the V-Sim is ACTIVE. If INACTIVE, follow the instructions on the V by Vodafone App.
- Ensure that the Bluetooth on your Smartphone is active an then retry.
- Forcedly closed the App and re-open DOTS.bike App.

17. I lost the combination lock code, what should I do?
If you recorded the combination lock on App, you can find it on Setting-Combination Lock.

18. Why I can not insert the drawer into the housing?
- Ensure the combination code is correct and the dial is in the right position

19. Why the combination lock does not work and I can not pull out the drawer?
- Ensure the combination code is correct and the dial is in the right position

20. Why I am not able to change my combination lock code?
- Use the combination lock tool and press at the same time the two small holes on combination lock body

- Keep pressing the holes when you setting the new code
- Release the tool after new code setting finished
- See pag 8 of User Manual for instructions to set a code for the Combination Lock

21. The housing does not fit my bike, what should I do?
- Ensure the seat post is circular and the diameter of your bike is within the range of 23 - 30mm
- Select the right spacer for your seat-tube. You can choose a rubber spacer with diameter 25mm or 27mm, or a rubber band for adjustable custom size.
- You can cut the band with scissors according to your convenience and use it combined with a rubber spacer or individually

22. I lost the security allen key, what should I do?
- The security allen key is unique for DOTS.bike. Please keep it in a safe location.